Contact Us  800-732-7468

FREQUENTLY ASKED QUESTIONS

WATER TREATMENT:

Q. HOW FREQUENTLY SHOULD I CHANGE MY CARTRIDGE FILTER?
A. MAXIMUM 6 MONTHS UNLESS PRESSURE DROPS OR QUALITY DIMINISHES.

Q. CAN I USE SODIUM CHLORIDE OR POTASSIUM CHLORIDE IN MY WATER SOFTENER?
A. YES, EITHER ONE.

Q. HOW OFTEN SHOULD I HAVE MY NEUTRALIZER SERVICED?
A. A NEUTRALIZER SHOULD BE REPLENISHED ANNUALLY.

Q. MY DRINKING WATER SYSTEM STOPPED PRODUCING WATER, WHY?
A. IF IT IS A KINETICO IT PROBABLY NEEDS A FILTER CHANGE.

Q. HOW OFTEN SHOULD I CHANGE A UV BULB?
A. A UV BULB SHOULD BE CHANGED ANNUALLY.

Q. MY TREATMENT SYSTEM KEEPS RUNNING TO DRAIN WHAT SHOULD I DO?
A. PUT YOUR SYSTEM INTO BYPASS UNTIL A TECHNICIAN CAN STOP BY. REMEMBER, PUTTING YOUR SYSTEM INTO BYPASS STOPS THE RUNNING TO DRAIN BUT THE WATER IS UNTREATED.

Q. HOW DO I KNOW IF I HAVE BACTERIA IN MY WATER?
A. YOU DON'T. THE WATER MUST BE TESTED BY A LAB IN A STERILE CONTAINER FOLLOWING SPECIFIC TESTING INSTRUCTIONS.

Q. WHY DOES MY WATER SMELL LIKE ROTTEN EGGS?
A. IT IS EITHER DUE TO HYDROGEN SULFIDE BUT MORE LIKEY IRON BACTERIA. WE CAN PERFORM A SIMPLE TEST TO DETERMINE THE DIFFERENCE.

WELLS AND PUMPS:

Q. I HAVE NO WATER WHAT SHOULD I DO?
A. CHECK YOUR BREAKER AND LOOK FOR ANY RUNNING HOSES OR TOILETS. IF EVERYTHING LOOKS GOOD SHUT OFF THE MAIN WATER VALVE TO THE HOUSE FOR 30 MINUTES AND TURN BACK ON. IF YOU HAVE WATER THEN CHANCES ARE YOUR WELL WAS LOW, IF NOT, CALL US AT 800-732-7468.

Q. MY PUMP IS RAPID CYCLING, WHAT IS WRONG?
A. THIS IS USUALLY BECAUSE THE PRESSURE TANK IS WATERLOGGED. CALL US QUICKLY BEFORE IT BURNS OUT THE PUMP.

Q. HOW CAN I LOCATE MY WELL?
A. ASSUMMING YOUR WELL IS NOT VISIBLE THEN IT MUST BE BURIED IN THE YARD. WE HAVE A WELL LOCATING TOOL. A BURIED WELL IS A LOT OF TROUBLE WHEN THE GROUND IN FROZEN AND YOU NEED ACCESS. CONSIDER HAVING US RAISE THE WELL CASING ABOVE GROUND.

Q. MY WELL HAS BACTERIA WHAT SHOULD I DO?
A. THE FIRST STEP IS TO HAVE IT SANITIZED. THIS IS A RELATIVELY INEXPENSIVE PROCEDURE THAT IN MOST CASES ELIMINATES BACTERIA. THIS SHOULD BE DONE BY A PROFESSIONAL WHO CAN GIVE YOU THE PROPER FLUSHING INSTRUCTIONS.

Q. HOW CAN I FIND OUT HOW DEEP MY WELL IS AND IT'S YIELD?
A. IF THE WELL WAS DRILLED AFTER 1971 THE TOWN SHOULD HAVE A COPY OF THE "WELL COMPLETION REPORT". THIS DOCUMENT HAS ALL THE PERTINENT DATA REGARDING THE WELL.

Q. MY PRESSURE TANK IS LEAKING WHAT SHOULD I DO?
A. TRY AND IDENTIFY THE SOURCE. IF THE LEAK IS EXCESSIVE TURN OF THE POWER TO THE PUMP AND CALL 800-732-7468.

Q. WHAT IS A YIELD TEST?
A. A YIELD TEST DETERMINES THE PRODUCTION OF THE WELL IN GALLONS PER MINUTE.

Q. HOW CAN I GET MORE PRESSURE FROM MY PUMP SYSTEM?
A. PRESSURE IS A FACTOR OF THE PUMP, TANK, PRESSURE SWITCH AND WATER LEVEL. PRESSURE CAN ALMOST ALWAYS BE INCREASED BY A QUALIFIED TECHNICIAN. DO NOT JUST ADD AIR TO THE TANK!

RADON SYSTEMS:

Q. WHAT IS RADON?
A. RADON IS A CANCER CAUSING RADIOACTIVE GAS BOTH COLORLESS AND ODORLESS.

Q. HOW DANGEROUS IS RADON?
A. RADON ACCOUNTS FOR OVER 21000 LUNG CANCER DEATHS PER YEAR, SECOND TO SMOKING.

Q. IF I HAVE RADON IN THE AIR WILL I HAVE IT IN THE WATER?
A. NOT NECESSARILY; HOWEVER, IT WOULD BE PRUDENT TO TEST.

Q. IS THERE RADON IN CITY WATER?
A. NORMALLY NO.

Q. WHAT IS THAT U SHAPED DEVICE ON THE RADON PIPE IN THE BASEMENT?
A. IT IS A MANOMETER WHICH REGISTERS THE SUCTION OF THE RADON FAN IN WATER COLUMN INCHES. IT DOES NOT REGISTER THE RADON LEVEL.

Q. THE MANOMETER IS READING ZERO WHAT DOES THAT MEAN?
A. THAT NORMALLY MEANS THE FAN IS NOT WORKING. CHECK TO MAKE SURE THE FAN WAS NOT TURNED OFF. CALL YOUR RADON PROFESSIONAL IF YOU ARE UNCERTAIN.

Q. HOW OFTEN SHOULD MY CARBON TANK FOR RADON BE REPLACED?
A. GOOD PRACTICE WOULD BE TO REPLACE THE CARBON ANNUALLY.

Q. WHEN IS THE BEST TIME TO TEST FOR RADON IN THE AIR?
A. THE BEST TIME TO TEST FOR RADON IS IN THE WINTER MONTHS WHEN THE HOUSE IS CLOSED UP; HOWEVER, RADON CAN BE TESTED THROUGHOUT THE YEAR.