FB
Water Treatment CT
Thank you guys for taking good care of my friends in Middle Haddam today. They've been without water for over a week despite trying to find a company that could actually figure out their complicated situation. You guys got them up and going. You rock!

- Ken M.

FREQUENTLY ASKED QUESTIONS

WELLS AND PUMPS

Q.  EMERGENCY! I HAVE NO WATER, WHAT SHOULD I DO?
A.  CHECK YOUR CIRCUIT BREAKER, CHECK FOR A CLOGGED CARTRIDGE FILTER AND LOOK FOR ANY RUNNING HOSES OR TOILETS.  IF EVERYTHING LOOKS GOOD SHUT OFF THE MAIN WATER VALVE TO THE HOUSE FOR 30 MINUTES AND THEN TURN BACK ON.  IF YOU HAVE WATER THEN CHANCES ARE YOUR WELL WAS LOW, IF NOT, CALL US AT 800-732-7468.

Q.  EMERGENCY! MY PRESSURE TANK IS LEAKING, WHAT SHOULD I DO?
A.  IF THE LEAK IS AT THE TANK OR THE TANK FITTINGS THEN TURN OFF THE POWER TO THE WELL PUMP AND CALL US AT 800-732-7468.  THE TANK WILL CONTINUE TO LEAK UNTIL IT EMPTIES OUT.  IF YOU WANT TO REMOVE THE WATER IN THE TANK SO IT DOES NOT LEAK THEN TURN ON THE FAUCETS UNTIL THE TANK IS EMPTY.

Q.  MY PUMP IS RAPID CYCLING, WHAT IS WRONG?
A.  THIS IS NORMALLY A PROBLEM WITH THE WELL TANK.  IT MAY NEED AIR OR IT MAY NEED TO BE REPLACED.  A RAPID CYCLING PUMP WILL EVENTUALLY BURN ITSELF OUT.

Q.  I CANNOT SEE MY WELL, HOW CAN I LOCATE IT?
A.  IF THE WELL IS BURIED IT WILL NEED TO BE LOCATED WITH A WELL LOCATING DEVICE.  IT IS IMPORTANT TO KNOW WHERE YOUR WELL IS BEFORE YOU HAVE ANY WELL PROBLEMS.

Q.  HOW CAN I FIND OUT HOW DEEP MY WELL IS AND HOW MUCH WATER IT PRODUCES?
A.  HOMES BUILT AFTER 1971 SHOULD HAVE A “WELL COMPLETION REPORT” FILED AT THE TOWN HALL.  THIS DOCUMENT GIVES YOU ALL OF THE DATA ON YOUR WELL PLUS THE LOCATION IF IT IS BURIED.

Q.  MY WELL HAS BACTERIA, WHAT SHOULD I DO?
A.  THE FIRST STEP IS USUALLY SANITIZATION.  THIS IS A RELATIVELY INEXPENSIVE PROCESS.  A SUREFIRE LONG TERM SOLUTION IS A UV SANITIZER.

Q.  WHAT IS THE AVERAGE LIFE FOR A WELL PUMP AND TANK?
A.  THE AVERAGE LIFE FOR A WELL PUMP IS 10-12 YEARS AND FOR A PRESSURE TANK 12-15 YEARS.

WATER TREATMENT

Q.  EMERGENCY! MY WATER TREATMENT SYSTEM IS LEAKING WHAT SHOULD I DO?
A.  MANY WATER TREATMENT SYSTEMS HAVE A BYPASS VALVE.  IF YOU CAN BYPASS THE SYSTEM YOU CAN STILL HAVE WATER ALTHOUGH IT WILL NOT BE TREATED.  IF YOU CANNOT LOCATE THE BYPASS VALVE THEN TURN OFF THE WATER AT THE PRESSURE TANK AND CALL US AT 800-732-7468.

Q.  HOW OFTEN SHOULD I CHANGE MY CARTRIDGE FILTER?
A.  A CARTRIDGE SHOULD BE CHANGED WHEN THE PRESSURE OR QUALITY DROPS OFF OR EVERY 6 MONTHS WHICHEVER COMES FIRST.

Q.  HOW OFTEN SHOULD I HAVE MY WATER TREATMENT SERVICED?
A.  THIS DEPENDS ON WHAT YOU HAVE FOR EQUIPMENT.  CALL US AT 800-732-7468 AND WE CAN LET YOU KNOW.  SOME EQUIPMENT NEEDS ANNUAL SERVICE.

Q.   WHAT HEALTH RELATED WELL WATER TESTING SHOULD I CONSIDER?
A.  THERE ARE MANY POSSIBLE CONTAMINANTS.  THE MOST COMMON ARE BACTERIA, RADON AND URANIUM. 

Q.  DO I NEED TREATMENT IF I HAVE CITY WATER?
A.  MOST CITY WATER SUPPLIES ARE CHLORINATED.  CHLORINE ELIMINATES POTENTIAL BACTERIA IN THE WATER SUPPLY BUT SHOULD BE REMOVED AT THE HOME TO IMPROVE TASTE AND ODOR. A SIMPLE CARBON TANK ELIMINATES CHLORINE.

RADON SYSTEMS

Q.  WHAT IS RADON?
A.  RADON IS A COLORLESS, ODORLESS AND RADIOACTIVE GAS THAT IS KNOWN TO CAUSE CANCER.

Q.  HOW DANGEROUS IS RADON?
A.  RADON ACCOUNTS FOR OVER 21000 LUNG CANCER DEATHS ANNUALLY.  THE RISK IS MUCH HIGHER IF YOU ARE A SMOKER.

Q.  IF I HAVE RADON IN THE AIR WILL I HAVE IT IN THE WATER?
A.  NOT NECESSARILY; HOWEVER, IT WOULD BE PRUDENT TO TEST.

Q.  IS THERE RADON IN CITY WATER?
A.  NORMALLY NO

Q.  HOW OFTEN SHOULD THE CARBON IN MY CARBON TANK BE REPLACED. 
A.  IT IS A GOOD IDEA TO HAVE IT REPLACED ANNUALLY.

Q.  WHAT IS THE BEST TIME TO TEST FOR RADON IN THE AIR.
A.  THE PREFERRED TIME OF YEAR IS IN THE WINTER; HOWEVER, RADON CAN BE TESTED THROUGHOUT THE YEAR.

Q.  WHAT ARE THE RADON MITIGATION GUIDELINES FOR THE STATE OF CT
A.  THE THRESHOLD FOR AIR IS 4.0pCi/L AND WATER IS 5000pCi/L.

Q.  HOW DO I KNOW IF I SHOULD INSTALL A CARBON TANK OR BUBBLER FOR RADON IN THE WATER?
A.  THE UNOFFICIAL THRESHOLD FROM CARBON TO A BUBBLER IS 10,000pCi/l; HOWEVER, AT 10,000pCi/L YOU SHOULD INSTALL TWO CARBON TANKS. 

Q.  I HAVE A RADON SYSTEM DO I STILL NEED TO TEST?
A.  YES, YOU SHOULD TEST FOR RADON EVERY 2-3 YEARS IF YOU HAVE A RADON SYSTEM TO INSURE IT IS WORKING PROPERLY.